Victoria Avenue

Client
Mixed offices premises in a town.
Project Description
As the occupants of an office returned to their workplace following lockdown, we were instructed by a landlord of a mixed occupancy office to find out what their occupants thought about the threat posed by Covid-19. The landlord wanted to know the various risk tolerances to Covid 19 of the occupants and to collate the very best ideas to keep everyone and comfortable. The landlord wanted to find consensus between the occupants, without inflaming any tensions.

The landlord knew that their occupants varied in their employers, occupations, ages and health risk factors. In addition, members of the public and tradespeople attended the office. The landlord wanted their survey everyone quickly, anonymously and sensitively.

Issue
Find consensus for Covid-secure policies.

We posed the initial question and then added four initial statements in order to facilitate the conversation. The statement you can see above – “Install CO2 monitors in heavily used rooms to check if ventilation is adequate” – was created by one of the occupants. You will see that the person who created the statement is anonymous.
The Polis was open for three days. To distribute the Polis, the landlord sent the link to all the occupants.
The landlord gave the Crowd Wisdom Project permission to share their results here. In total, 39 occupants completed the Polis. In total, there were 601 votes were cast, with the participants creating 27 additional statements, such as the one above about CO2 monitors. One of the clever parts about Polis is that the ordering of the statements is deliberately unpredictable, designed to create a conversation and to find wisdom.

As moderators of the statements, we allowed some statements to be voted on, deleting inappropriate ones. This ensured that the conversation flowed and that nothing untoward was anonymously suggested as a statement to be voted upon.

Using advanced statistics and machine learning, Polis finds groups within groups, based on answers and statements, plotting them on a graph. The more data is collated, the more useful the results.

Based upon the results, the landlord learned a great deal about their occupants, discovering previously unknown groupings within the office. The landlord then formulated its policies, knowing that the protocols enjoyed consensus approval. In addition, the landlord obtained ideas that it had not previously considered.

The occupants felt engaged with the process, knowing that they had been listened to and pleased to have contributed to their own safety and the collective safety of the occupants.

Outcome

Based upon the results, the landlord learned a great deal about their occupants, discovering previously unknown groupings within the office. The landlord then formulated its policies, knowing that the protocols enjoyed consensus approval. In addition, the landlord obtained ideas that it had not previously considered.

The occupants felt engaged with the process, knowing that they had been listened to and pleased to have contributed to their own safety and the collective safety of the occupants.

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